We understand that sometimes plans change unexpectedly. While all payments made to Rubicon 3 – including deposits and balance payments – are non-refundable, we will always do our best to help if you’re unable to join your trip.
If you need to cancel, we may agree to list your place for resale. This includes updating our website, posting on social media, and, where appropriate, mentioning the availability in emails to our mailing list.
Please note that this process involves considerable administration. Our trips are managed through a protected trust account and require updates across multiple platforms, including our booking systems and crew lists. Because of this, we charge a one-off non-refundable admin fee of £100 per person to cover these costs. Your place will not be put back up for sale until this fee is paid. If we are unsuccessful in reselling your place, this fee is not refundable.
If your place is successfully resold, we will issue you a credit note for the full amount you’ve paid. This credit can be used towards any future Rubicon 3 trip that starts within 12 months of your original trip’s start date.
After this 12-month window, the credit will expire and no further refund or transfer will be available.
If you do not wish to try and recover the funds you have paid, please let us know and we will issue a cancellation invoice. Please note we reserve the right to resell your place in any case.
If you have any questions or would like us to begin the resale process, please get in touch.
